Adrian Swinscoe is an independent customer experience consultant, adviser, speaker and author and has worked with companies Talk Talk, Prudential, Bibby, Harper Collins, Clarabridge, Gazprom, TUI, NewVoiceMedia and Costa Coffee as well as numerous fast-growing, entrepreneurial yet smaller firms. He's also recently published a best-selling book (April 2016 - Pearson) called How To Wow: 68 Effortless Ways to Make Every Customer Experience Amazing.
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