Nicole Soames is a highly qualified coach and EQ practitioner with extensive commercial experience gained from twelve years leveraging large sales teams for Unilever and United Biscuits, followed by thirteen years developing and delivering training programmes across the globe. In 2009 Nicole founded Diadem, the leading commercial skills training and coaching company. With over 85 clients in more than 15 different countries, Diadem has helped many thousands of people become commercial athletes in negotiation, selling, marketing, presenting, leadership and management. For more information about Nicole, visit www.diademperformance.com follow her on twitter @nicolediadem or visit www.thenegotiationbook.com